Question 1

How do I download my product after purchase?

Accepted Answer

After completing your payment, you'll receive an email with a download link. You can also access your purchases from the confirmation page. Links are valid for 30 days.

Question 2

What file formats are available?

Accepted Answer

Products are available in their original format — typically PDF, PNG, JPG, or ZIP bundles. The file type is listed on each product's detail page before purchase.

Question 3

Can I re-download a product?

Accepted Answer

Yes! Your download link remains active for 30 days. If it expires, contact us with your order confirmation email and we'll send a fresh link.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe, our secure payment processor.

Question 5

Are there any hidden fees?

Accepted Answer

No. The price you see on the listing is the price you pay. No subscriptions, no upsells.

Question 6

Do you offer refunds?

Accepted Answer

Due to the digital nature of our products, all sales are final. However, if you experience a technical issue with your download, contact us and we'll make it right.

Question 7

Are these products original?

Accepted Answer

Yes. Every product is created by independent creators and reviewed by our AI quality system before being listed.

Question 8

Can I use these products commercially?

Accepted Answer

Usage rights vary by product. Check the product description for licensing details. Most products include a personal-use license. Commercial licenses are noted where available.

Question 9

How do I start selling on ListingPilot?

Accepted Answer

Sign up, upload your digital product (PDF, images, templates, etc.), and our AI will generate a complete listing for you — title, description, pricing, and tags. Just review and approve it.

Question 10

How does the AI Manager work?

Accepted Answer

Your AI Manager analyzes your products and sales data, then proposes strategies like pricing adjustments, ad copy, social posts, and outreach emails. You approve or reject each proposal — nothing happens without your say-so.

Question 11

What stores can I connect?

Accepted Answer

ListingPilot supports Gumroad, Etsy, Shopify, and Lemon Squeezy. Connect your stores from the dashboard to push listings everywhere with one click.

Question 12

How does pricing work for sellers?

Accepted Answer

ListingPilot is free to start. You set your own prices and keep your profits. Standard payment processing fees apply through Stripe.

Question 13

Will the AI publish things without my permission?

Accepted Answer

Never. Every AI proposal requires your explicit approval before anything goes live. You can enable auto-execute for low-risk tasks, but you're always in control.

Question 14

Does the AI learn from my sales?

Accepted Answer

Yes! The AI analyzes your sales performance data to make smarter suggestions over time — better pricing, more effective titles, and more relevant tags based on what actually sells.

Question 15

How do I contact support?

Accepted Answer

Use the support chat in the bottom-right corner of any page, or email us at support@listingpilot.app. We typically respond within 24 hours.

Question 16

I have a question about a specific product.

Accepted Answer

Each product page has details about the contents, format, and licensing. If you still have questions, reach out to support with the product name and we'll help.

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